FAQ
Answers to the most frequently asked questions
How does the shopping cart work?
How long does delivery take?
What happens if I am not at home when the parcel is delivered?
How can I exercise the withdrawal right?
Which payment methods are accepted?
Are the prices indicated on the website VAT inclusive?
Are the products shown on the web-site available in your sales-points too?
If I cannot place the order for connection or server problems, how else can I place the order?
Is it possible to cancel a placed order?
Which are the risks to pay by credit-cards?
Who can I contact in case of problems during the purchase phase and/or for technical problems?
What shall I do when the goods arrive?
How does the products warranty work?
I need specialised technical assistance for billiard tables (cloth replacement, levelling, painting etc.)
When I buy a product, do Montanino issue a receipt or a commercial invoice?
What can I do if I experience problems to netsurf your site?
Do the billiards, football and tennis tables arrive demounted?
Legal Notes
Answers to the most frequently asked questions
How does the shopping cart work?
If a customer selects a product category, he will see a web-page with the list of the available products of that category. If he clicks on the image of any product, he will go to the page of the related product where he can read all the useful information concerning the selected product, including its price. In case he would like to buy it, the client has to click on the shopping cart icon in order to add that product to the shopping cart.
Shopping cart input
Now the selected product has been added to the shopping cart. The customer may add other products, remove any included one or simply change the quantity, just clicking on “Cart details” at the top or “Cart details” under the login field.
Subscription/Login
In order to buy any product, it is necessary to apply for subscription.
If the customer has not subscribed yet, he can do it by filling the subscribe-form. Then in a few seconds the server will send him the login password.
If the customer has already subscribed, he only has to login so that the system recognises him.
How long does delivery take?
Montanino delivers the products to the whole national territory.
The delivery time indicated in the confirmation e-mail and in the order page are approximate. In fact sometimes the supply of some items or unfavourable weather conditions (for example for the delivery to islands) may cause a delay of a few days.
What happens if I am not at home when the parcel is delivered?
If the courier does not find anyone at the delivery address, they leave a notice card for you and the day after make a second attempt to deliver the parcel. If the second attempt is useless too, the parcel is stored by the local depot of the courier.
It is possible to have the parcel delivered again by contacting the local office of the courier (they write a phone-number on the notice card).
ALL THE COSTS OF THE REDELIVERY ARE CHARGED TO THE CONSIGNEE AND HAVE TO BE PAID DIRECTLY TO THE COURIER ON DELIVERY.
How can I exercise the withdrawal right?
The purchase is regulated by the Law Decree no.185 dated 22/05/1999
Within 10 days from the goods receipt the buyer shall send a written note with the intention to exercise the withdrawal right and return the purchased whole and undamaged item, complete with all its components and inside its original packing. The goods shall be sent to the following address at the buyer’s cost:
Ditta Montanino Candido
Corso Meridionale n.6/C
80143 NAPOLI (Italy)
The refund (net of delivery costs) will be effected within 15 days from the goods return receipt by the payment term chosen by the buyer, preferably by bank transfer. In this case the buyer shall indicate the complete bank details for the refund. The bank account for the refund shall be in the name of the buyer.
It is understood that the withdrawal right can be applied exclusively to private buyers, not to any professional / business companies.
Thus, in order to exercise the withdrawal right, the only costs the buyer has to bear are the registered mail and the transport for the return of the goods.
Which payment methods are accepted?
For the orders on the web-site www.montaninobiliardi.it the following payment options are accepted:
Paypal:
When the buyer pays through paypal, montaninobiliardi.it uses the secure payment system SSL.
In fact, at the order confirmation, the buyer’ s details are transferred through the protected cryptographic connection SSL (Secure Socket Layer) to Paypal for the authorization and charge.
By advance bank transfer to:
Ditta Candido Montanino
Bank details:
BANCA DI CREDITO COOPERATIVO DI SCAFATI E CETARA
POMPEI BRANCH – NAPOLI (ITALY)
IBAN: IT23U0885540080000000102065
SWIFT bic: ICRAITRRNRO
Are the prices indicated on the website VAT inclusive?
All the prices indicated on the web-site are VAT inclusive.
Are the products shown on the web-site available in your sales-points too?
All the products shown on our web-site are available and can be purchased at our shop too.
If I cannot place the order for connection or server problems, how else can I place the order?
If you would like to place an order, but you are facing difficulties for connection of server problems, you can also pay by cash on delivery. In this case, please, ring us:
TEL. +39 081 554 08 12
FAX. +39 081 205946
Otherwise you can send us an email to shop@montaninobiliardi.it and write the products you would like to buy (code, quantity, payment term, delivery address, phone number). We will process the order and send you the order confirmation by email or phone.
Is it possible to cancel a placed order?
Yes, it is possible within 24 hours from the placement of the order by phone or sending an email to shop@montaninobiliardi.it
Which are the risks to pay by credit-cards?
In practice there are no risks; thanks to paypal in no way montaninobiliardi.it receive the buyer’s credit card number. montaninobiliardi.it only receive the authorization provided by the credit card administrator.
This procedure is absolutely secure and guarantees completely both the buyer and montaninobiliardi.it.
The SSL protocol cryptographic system guarantees that nobody can read the information sent through internet. In any way
In no moment of the purchasing process montaninobiliardi.it can get to know the information of the buyer’s credit card that are sent directly to the bank that manages the transaction.
Moreover Paypal offers an anti-fraud insurance whose details are shown on the website paypal.it
Who can I contact in case of problems during the purchase phase and/or for technical problems?
For any technical and /or netsurfing problems you can ring us to the number +39 081 554 08 12.
What shall I do when the goods arrive?
When you receive the parcel from the courier, please, check the following:
a) that the package is intact, undamaged or wet and anyway in compliance with the standard characteristics of a parcel;
b) that the quantity of parcels indicated on the waybill is in compliance with the quantity of parcels that you have received;
Note: Any eventual discrepancy must be immediately notified to the courier and written on the transport documents; this writing will be considered as a correct delivery of the goods.
The transport documents will be delivered by the courier.
Important: the courier only unloads the parcel, but they do not take it to the floor.
How does the products warranty work?
All the purchased products are covered by the manufacturer's official warranty.
if you would like to exercise the warranty, you have to keep the fiscal receipt that you receive together with the goods and contact our after-sale service to the phone-number +39 081 554 08 12 or by email to info@montaninobiliardi.it
I need specialised technical assistance for billiard tables (cloth replacement, levelling, painting etc.)
You can contact the Montanino After-Sale Service to: info@montaninobiliardi.it or phone +39 081 554 08 12.
When I buy a product, do Montanino issue a receipt or a commercial invoice?
When the client buys a product, he can choose if he would like to receive a commercial invoice or a receipt?
In case he chooses the commercial invoices, the client can indicate all the invoicing details if they are different from the delivery details, but it is necessary to indicate the Fiscal Code or the VAT number.
Anyway in both cases either the receipt or the commercial invoices are delivered in a closed envelope together with the goods (where the transport documents are kept).
What can I do if I experience problems to netsurf your site?
Our website is optimized for the resolution 1024x768 pixel, but it also works correctly with smaller resolutions (with little netsurfing uneasiness)
Anyway we advise to use a modern browser (Internet Explorer 7, Mozilla Firefox) to make the netsurfing better.
For a correct website working, it is necessary to authorise the session cookies.
Do the billiards, football and tennis tables arrive demounted?
Yes, all the items shown on our website are received in their original packaging.
Their mounting, it is usually necessary to spend from 20 to 60 minutes. The installation tools kit are provided inside the packaging (???)
Legal Notes
All the products information indicated in our catalogue are provided by the manufacturers and/or distributors and may be inaccurate.
All the information indicated in our website may be subject to changes or updating without notice.